Role of Bar and Restaurant Management System: Case of London Lounge, Ubungo Dar-es-Salaam
Main Article Content
Abstract
This study aims at revealing the role played by Bar and Restaurant Management System (BRMS) in Tanzania, by studying its functionalities and user perceptions and later providing recommendations that will improve the Food and Beverage (F&B) services. London Lounge was selected as a case study to represent the middle-class bar within the country that makes use of BRMSs. The literature shows that the common design of BRMS include functionalities for accounting, inventory and employee management where the system users had positive perception on the advantages of system usage except for the inexperienced users. Focus group discussion was used as the method for data collection where the study team identified that the appropriate system users are Counter Attendants, Supervisors, Managers and the Director. The findings revealed that the system had enough functionality to exhaust the principal duties for each system user based on their job positions and hence played a big role in managing their operations. The study highlighted some system weaknesses hence provided the recommendations to improve the functionalities of the system and attract more users towards system usage. Future research on design and development of BRMS integrated with other systems to manage multiple businesses under the same ownership is highly recommended in this study.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Nield, K., Kozak, M., & LeGrys, G. (2000). The Role of Food Service in Tourist Satisfaction. Journal of Hospitality & Tourism Research, 24(1), 23-32. https://doi.org/10.1016/S0278-4319(00)00037-2.
Duong, N. T., Le Hua Xuan, Q., Pham Thi, T. D., Pham, V. K., & Le, N. (2021). An Empirical Study on Consumer Behavior towards Food and Beverage Services in Vietnam. The Journal of Asian Finance, Economics and Business, 8(6), 297–304. https://doi.org/10.13106/JAFEB.2021.VOL8.NO6.0297.
Kocaman, E. M. (2021). Operational effects of using restaurant management system: An assessment according to business features. International Journal of Gastronomy and Food Science, 100408. https://doi.org/10.1016/j.ijgfs.2021.100408.
Khandwani, M. F., Lanke, P., Harne, P., Sapkal, A., & Adhao, A. (2023). Literature Review on Restaurant Management System. International Research Journal of Modern Engineering and Technology, 10(1), 1-5. https://www.doi.org/10.56726/IRJMETS37920
Mwantimwa, K. (2019). ICT Usage to Enhance Firms’ Business Processes in Tanzania. Journal of Innovation and Entrepreneurship, 8(1), 1-12. https://doi.org/10.1186/s40497-019-0170-6.
Mdhlalose, D., & Mlambo, G. (2023). Integration of Technology in Education and its Impact on Learning and Teaching. Asian Journal of Education and Social Studies, 47(2), 1-10. https://doi.org/10.9734/ajess/2023/v47i2102.
Rohila, A. K., Yadav, K., & Ghanghas, B. S. (2017). Role of Information and communication technology (ICT) in agriculture and extension. Journal of Applied and Natural Science, 9(2), 1097-1100. https://doi.org/10.31018/jans.v9i2.1328.
Aceto, G., Persico, V., & Pescapé, A. (2018). The role of Information and Communication Technologies in healthcare: taxonomies, perspectives, and challenges. Journal of Network and Computer Applications, 107, 125-154. https://doi.org/10.1016/j.jnca.2018.02.008.
Ishan, M. H. A. R. K., Chakma, J. D., & Rozario, R. F. (2022). The Operational Impact of the Restaurants on Its Management System and Business Characteristics. American Journal of Multidisciplinary Research and Innovation, 1(4), 35–43. https://doi.org/10.54536/ajmri.v1i4.514.
Pasalkar, O., Ahire, N., Hande, V., Paikekar, R., Hatkar, H., & Deshpande, S. (2024). Restaurant Management System, International Journal of Scientific Research in Engineering and Management (IJSREM), 6(1), 1-7
Ancilla, G. M., Rajagopal, H., Al-Hadi, I. A. A. Rajagopal, R., & Mokthar, N. (2024). Development of a Desktop Application Restaurant Management System. Proceedings of the International Conference on Artificial Life and Robotics (ICAROB), 29, 510-517. https://doi.org/10.5954/ICAROB.2024.OS18-5.
Raut, K. S., & Dhonde, B. S. (2016). Android Based Intelligent E-Restaurant Ordering System. International Education & Research Journal (IERJ), 2(4), 1-5. https://www.semanticscholar.org/paper/ANDROID-BASED-INTELLIGENT-E-RESTAURANT-ORDERING-Raut-Dhonde/617069c62d5bff24140952c29499279cccc5e955.
Mundle, A.S. (2024). Restaurant Management System. Journal of Hospitality and Tourism Management, 12(1), 1-15. https://doi.org/10.69758/PVKB8230.
Krishna, P., Palak, P., Nirali, R., & Lalit, P. (2015). Automated food ordering system. International Journal of Engineering Research and Development (IJERD), 41-45.
Dhore, B. V., Thakar, S., Kulkarni, P., & Thorat, R. (2014). Digital Table Booking and Food Ordering System Using Android Application, 76-81. International Journal of Emerging Engineering Research and Technology (IJEERT), 2(7), 76-81.
Girare, R., Hande, A., Rahangdale, P., Nipane, R., Zade, R., & Gade, A. (2019). Digital Table Booking and Pre-Food Ordering System Using Android Application. In International Conference on Innovation & Research in Engineering, Science & Technology (ICIREST-19), 33-35.